The guest profile information is accessible after the reservation has run through which process?

• A. Billing Reconciliation
• B. Night Audit
• C. Pre-Check-In
• D. Night Shift

Answer: (B)

Access to guest profile information is tied to the end-of-day bookkeeping process—the Night Audit. This is when the system closes the day, posts and reconciles all charges, updates room statuses, and finalizes accounts. Once the Night Audit has run, data is consolidated and stabilized, so guest profiles can be retrieved and used reliably for the next day’s operations and future reservations. The other options don’t gate access in the same way: Pre-Check-In happens earlier to capture guest details before arrival, Billing Reconciliation is part of the Night Audit activity but not the moment you access profiles, and Night Shift isn’t a standard term for this process in typical front-office workflows.