What is the primary focus of problem management in FOSSE?

• A. Restoring service quickly
• B. Root cause analysis and permanent solution
• C. Escalating to vendors
• D. Documenting incidents for audit

Answer: (B)

The focus of problem management is to identify and address the underlying cause of incidents so they don’t recur. This means performing root cause analysis to trace failures to their source, determining the corrective actions needed, and implementing a permanent solution or a known error with a workaround. The goal is to stop the pattern of disruptions, not just restore service quickly. Incident management handles rapid restoration and temporary workarounds, while problem management digs deeper to prevent future incidents. Escalating to vendors or simply documenting incidents for audit are supportive activities, but they aren’t the central aim of problem management.