Which is NOT a component of capacity planning for front-office systems?

• A. Analyzing Historical Load
• B. Forecasting Growth
• C. Decommissioning Hardware
• D. Including Headroom For Peak Events

Answer: (C)

Capacity planning for front-office systems is about ensuring enough resources to meet expected demand and handle spikes without slowing down. Analyzing historical load provides a real-world baseline of how the system has been used, which helps set realistic capacity levels. Forecasting growth looks ahead to future needs so you can plan purchases or upgrades before demand outpaces current resources. Including headroom for peak events ensures performance during unusual or concentrated load periods, like promotions or end-of-day surges, so service levels stay consistent.

Decommissioning hardware, while important for lifecycle management and cost control, is about removing or retiring equipment and reduces available capacity. It isn’t a activity that drives planning for future capacity; rather, it’s a post-decision cleanup step after capacity has been determined or an aspect of asset retirement later in the lifecycle.