Which menu would you use to perform present or in-the-now functions such as printing reports for guests in house, The Market, and guest account maintenance?

• A. Front Office
• B. Night Audit
• C. Back Office
• D. System Management

Answer: (A)

Real-time, front-desk operations are handled in the Front Office area. Printing reports for guests who are currently staying, using The Market for guest-related purchases, and maintaining guest accounts or folios are tasks performed at the front desk to support guests during their stay. The Night Audit menu is for end-of-day reconciliation and system-wide closing processes, not day-to-day guest actions. Back Office covers accounting, payroll, purchasing, and other back-office functions, while System Management is for configuring the system. So the Front Office menu is the place to handle these present-time, guest-focused tasks.