Which statement best describes Arrivals (6 pm + GTD = Arv) as a metric?

• A. The number of reservations due to arrive on any given day
• B. The total number of rooms currently occupied
• C. The total number of arrivals including guests who do not stay
• D. The number of early check-ins

Answer: (A)

Arrivals measures the expected flow of guests coming in on a given day. It’s defined as reservations that are due to arrive by a set day boundary (commonly 6 pm), including group arrivals when applicable (the GTD component). This makes Arrivals a forward-looking metric that directly informs how many check-ins and room preparations the front desk should anticipate.

Why this is the best fit: it specifically counts reservations that are scheduled to arrive on that day, which supports planning for staff, keys, and room readiness. It is not simply the current number of rooms occupied (that’s occupancy), nor is it a count of all arrivals including those who ultimately don’t stay (no-shows or cancellations aren’t counted as arrivals in this metric), and it isn’t just about early check-ins (that’s a different measure).