Which term refers to a guest without a reservation who arrives requesting a room for the same day?

• A. Day Room (Day Rm)
• B. Walk-In (Wlk In)
• C. Out of Order or Not Available (ooo or NA)
• D. VR/VD

Answer: (B)

This item tests understanding of guest type terminology used at the front desk. A walk-in is a guest who arrives without a reservation and asks for a room for the same day. It’s the standard label for unscheduled arrivals who hope to be accommodated if a room is available, subject to rate and hotel policy.

A day room refers to a room used during the daytime only, typically for short, hourly use, not for overnight stays, so it doesn’t specifically describe a same-day arrival with no reservation. A status like Out of Order or Not Available indicates problems with a room’s saleability, not the guest’s reservation status. VR/VD are room-status or housekeeping codes about the room’s condition, not about a guest arriving without a booking.